Polished by Destiny

Polished by Destiny – Booking, Service & Nail Care Policies Booking & Cancellation Policies • A $10 non-refundable deposit is required to secure your appointment. Deposits will be applied toward your service total. • One (1) reschedule is permitted using the same deposit with at least 24 hours’ notice. Any additional reschedules will require a new deposit. • A 10-minute grace period is provided. After 10 minutes, the appointment will be considered a no-show/cancellation and 50% of the scheduled service total will be charged. • No-shows or cancellations made within 24 hours of your appointment will result in a charge equal to 50% of the scheduled service total. • Repeated reschedules, late cancellations, or no-shows may require full payment upfront when booking future appointments. • Two (2) no-shows will result in the inability to book future appointments. • Due to time limitations, all services and add-ons must be booked in advance. Additional services cannot be guaranteed at your appointment and will only be performed if schedule availability allows. • If you are unsure what service to book or have pricing questions, please contact us before your appointment to ensure adequate time is reserved. • Extra guests are welcome, but please notify us ahead of time. We share a suite and want to maintain a comfortable environment for all clients and service providers. • Children must be supervised at all times. For safety reasons, children may not roam the suite, touch equipment, products, or workstations. • Please arrive with clean nails whenever possible. Excessively damaged, infected, or unhealthy nails may require modifications to the service or refusal of service. • We reserve the right to decline service due to concerns such as damaged nails, suspected fungal infections, open wounds, allergic reactions, or any condition that may affect service quality or safety. ⸻ Service Satisfaction • Your satisfaction is important to us. If you are unhappy with any aspect of your service, please let us know before leaving your appointment so we can address concerns immediately. • Once you leave the appointment, it is assumed the service was accepted as completed. • Changes to design, color, length, or shape after leaving will be considered a new service and will be subject to additional charges. ⸻ Repair Policy • Within seven (7) days of your appointment, one (1) lost nail will be repaired at no charge. • Additional repairs within the first week may be subject to a fee depending on the cause of damage. • After seven (7) days, repairs are $5 per nail. • Breaks, lifting, or damage caused by accidents, improper care, excessive force, picking, biting, or using nails as tools are not considered workmanship issues and may be subject to repair fees. ⸻ Nail Health & Aftercare To ensure the longevity of your nails and maintain healthy natural nails: • Do not pick, peel, bite, or forcefully remove enhancements. • Wear gloves when cleaning, gardening, or using harsh chemicals. • Use cuticle oil daily to maintain flexibility and reduce lifting. • Avoid using your nails as tools to open cans, scrape surfaces, or pry objects. • Schedule fills and maintenance appointments as recommended. • If you notice lifting, contact us promptly. Moisture trapped beneath lifting enhancements can create conditions for bacterial growth. ⸻ Greenie (Green Nail) Information A “greenie” is a green discoloration of the natural nail caused by bacteria, most commonly Pseudomonas, becoming trapped between the natural nail and an enhancement. Common Causes: • Moisture trapped under lifted enhancements. • Picking at lifted nails. • Wearing damaged or lifted enhancements for extended periods. • Repeated exposure to water without proper nail maintenance. • Attempting to glue lifted nails back down at home. How to Prevent Greenies: • Schedule fills regularly. • Contact your nail technician if you notice lifting. • Keep nails clean and dry. • Avoid picking or peeling enhancements. • Use gloves when exposed to water for long periods. Important: • Greenies are not typically caused by poor sanitation during a nail service. • If a greenie is discovered, the enhancement may need to be removed so the natural nail can be properly assessed. • Services may be postponed or modified until the affected nail has improved. Removals • All removals require the use of an e-file (drill) and acetone soak-off process. • Removal-only appointments are $20. • Removals booked as an add-on to a new service are $10. • All removals are subject to a $10 upcharge if MMA products are present. What is MMA? MMA (Methyl Methacrylate) is a liquid monomer sometimes used in acrylic nail products. It is significantly harder than professional salon acrylic systems and can be extremely difficult to remove safely. MMA may: • Increase the risk of natural nail damage during removal. • Cause excessive filing and longer removal times. • Be more likely to crack or lift from the natural nail rather than flex with it. • Increase the risk of allergic reactions or nail injuries in some individuals. Because MMA enhancements often require additional time, effort, and care to remove safely, a + $10 MMA removal fee will be applied when applicable. ⸻ Payment Policy • Payment is due at the completion of your service. • Accepted payment methods will be communicated upon booking. • Chargebacks filed for valid services rendered may result in being permanently unable to book future appointments. By booking an appointment with Polished by Destiny, you acknowledge that you have read, understood, and agree to all policies listed above. 💅✨ Disclaimer: I know this is a lot of information (and maybe a little bit of word vomit 🤣), but these policies are here to cover all bases and protect both you and me. Most clients never have to worry about the majority of them! I promise I’m not a drill sergeant. My goal is simply to keep things running smoothly, fairly, and safely for everyone. If you ever have questions about a policy, service, pricing, or booking, please don’t hesitate to reach out. I’m always happy to help!